96phn Terms & Conditions

1 Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Platform" means the 96phn website at https://96phn.net, including all games, services, features, tools, and content made available through it.
• "Account" means the registered player account created by a User on the Platform.
• "Player" / "User" means any individual who registers an Account and uses the Platform.
• "Real-Money Play" means any wager placed using Philippine Peso funds deposited into a 96phn Account.
• "Bonus Funds" means promotional credits, free spins value, or other non-cash incentives credited to an Account under a promotional offer.
• "Wagering Requirement" means the number of times Bonus Funds must be staked before they or any associated winnings may be withdrawn.
• "KYC" means Know Your Customer — the identity and age verification process mandated by PAGCOR before Real-Money Play is enabled.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory authority that licenses and supervises 96phn's gaming operations.
• "GCash / PayMaya" refers to Philippine e-wallet services accepted as deposit and withdrawal methods on the Platform.
• "Self-Exclusion" means a voluntary restriction applied to a Player's Account that prevents access to the Platform for a specified or indefinite period.

2 Eligibility & Registration

To register and use the 96phn Platform, you must meet all of the following eligibility requirements at all times:

• You are at least 21 years of age. Under Philippine law and PAGCOR regulations, 21 is the minimum legal age for participation in real-money online gaming.
• You are a natural person (not a corporation, trust, or other legal entity) registering for personal, recreational gaming purposes only.
• You are physically located within the Philippines at the time of play.
• You are not listed on any self-exclusion register, PAGCOR exclusion list, or any other gaming exclusion database applicable in the Philippines.
• You are not a current employee, officer, director, contractor, or close family member of an employee of 96phn or any of its affiliated entities or software providers.
• You are acting on your own behalf and not as an agent for or on behalf of any third party.

During registration, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile number. You agree to update this information promptly if any details change. 96phn reserves the right to request supporting documentation to verify the information you provide at any time.

Account registration is subject to successful completion of the KYC verification process. Accepted Philippine government-issued identification documents include: PSA-issued Philippine National ID (PhilSys), Passport, Driver's Licence (LTO), SSS ID, UMID, Voter's ID, and PRC ID. Real-Money Play will not be enabled until KYC verification is satisfactorily completed.

3 Account Management

Each Player is permitted to hold one (1) Account on the 96phn Platform only. The creation of multiple accounts by a single individual — whether under the same or different names, email addresses, or device identifiers — is strictly prohibited. Where duplicate accounts are identified, 96phn reserves the right to close all but the earliest verified account, void any bonuses claimed across the duplicate accounts, and retain any winnings generated through the violation.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your login details with any other person. 96phn will not be liable for any loss or damage arising from unauthorised access to your Account resulting from your failure to keep credentials secure.

If you believe your Account has been accessed without your authorisation, you must notify 96phn support immediately at [email protected]. We recommend enabling two-factor authentication (2FA), which is available to all registered players and strongly encouraged.

96phn reserves the right to temporarily suspend or permanently close an Account where we have reasonable grounds to believe a violation of these Terms has occurred, where fraud or suspicious activity is detected, or where required to do so by PAGCOR or any competent Philippine authority.

4 Deposits & Withdrawals

All financial transactions on the 96phn Platform are denominated in Philippine Peso (₱). 96phn currently supports the following deposit and withdrawal methods: GCash, PayMaya, BPI (via InstaPay), BDO (via InstaPay), and Metrobank (via InstaPay). Supported methods may be updated from time to time; the current list is always displayed on the Cashier section of the Platform.

Minimum and maximum deposit and withdrawal limits apply and are displayed within the Cashier section. These limits may vary depending on the payment method selected and your account verification status. Players are encouraged to review current limits before initiating a transaction.

• Deposits are generally credited to your 96phn Account in real time upon successful confirmation from the payment provider.
• Withdrawal requests are processed within a reasonable timeframe subject to completion of KYC verification and any applicable security checks.
• Withdrawals will only be processed back to a payment method that has previously been used to fund your Account, or an alternative method approved by the 96phn compliance team. This policy is in place to prevent money laundering.
• 96phn does not accept deposits from third-party accounts. The name on your payment method must match the name on your verified 96phn Account.
• Deposits made in error cannot be automatically reversed. Contact support as soon as possible if you believe an incorrect deposit has been made.

5 Bonuses & Promotions

96phn offers various promotional bonuses, including welcome deposit bonuses, reload bonuses, free spins, cashback offers, and seasonal campaigns. All bonuses are subject to the specific terms published alongside each promotion, as well as the general bonus terms set out in this section.

Unless otherwise stated in a specific promotion's terms, the following general conditions apply to all bonuses awarded on the 96phn Platform:

• Bonus Funds are credited to your Account balance separately from real-money funds and must meet the applicable Wagering Requirement before withdrawal is permitted.
• Standard Wagering Requirements are applied at a rate of 25x the bonus amount unless the specific promotion states otherwise.
• Wagering Requirements must be met within the validity period stated in the promotion. Unused Bonus Funds and associated winnings will expire at the end of the validity period.
• Not all games contribute equally toward Wagering Requirements. Slot games typically contribute 100%; live dealer casino games may contribute at a reduced rate of 10%–20%; sports bets and bingo may have varying contribution rates. Specific contribution schedules are detailed in each promotion's terms.
• Maximum bet limits apply while Bonus Funds are active. Placing bets exceeding the stated maximum (generally ₱500 per round/spin) while a bonus is active may result in the bonus and associated winnings being voided.
• A player may only claim each type of welcome bonus once. Repeat or duplicate claims using multiple accounts, payment methods, devices, or IP addresses will be treated as bonus abuse.
• 96phn reserves the right to withdraw any bonus offer, modify its terms, or cancel a promotion at any time with reasonable notice where practicable.

6 Gameplay Rules

All games available on the 96phn Platform — including slot games, live dealer casino, sports betting, and bingo — are governed by the individual game rules displayed within each game or product. In the event of a conflict between game-specific rules and these Terms, these Terms shall prevail unless the game-specific rules expressly state otherwise.

• All slot games and RNG-based table games on 96phn use certified Random Number Generators (RNGs) that have been independently tested and certified for fairness. Published Return to Player (RTP) percentages for each game are available in the game information panel.
• Live dealer games are conducted by real human dealers in a regulated studio environment. Game outcomes are final once the round has been completed and the result confirmed by the live dealer system.
• Sports betting markets are subject to the specific event rules applicable to each sport and competition. Settlement rules, void conditions, and in-play bet restrictions are detailed within the sportsbook section.
• In the event of a technical malfunction, a disconnection during a game round, or a system error, 96phn reserves the right to void the affected round and return the wager to your Account balance. We will make all reasonable efforts to resolve technical issues promptly and fairly.
• Minimum and maximum stake limits apply to all games and are displayed within each game or market. Stakes placed outside permitted limits will not be accepted.
• Winnings generated through apparent software errors, display errors, or manifest mistakes (including incorrectly displayed odds or game outcomes) are not valid and will not be paid out. 96phn reserves the right to correct such errors at any time.

7 Responsible Gaming

96phn is committed to promoting responsible gaming and player welfare. We believe that gaming should be an enjoyable form of entertainment — never a source of financial stress, harm, or dependency. In compliance with PAGCOR's responsible gaming framework, 96phn provides the following player-controlled tools, all accessible via the Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases are subject to a mandatory 48-hour cooling-off period.
• Session Time Reminders: Set notifications reminding you of how long you have been playing during a session.
• Reality Checks: Periodic pop-up notifications during gameplay showing your net win/loss for the current session.
• Cool-Off Period: Temporarily pause access to your Account for a period of your choosing (1 day to 6 weeks). During a cool-off, you may not deposit, play, or claim bonuses.
• Self-Exclusion: Request a temporary (6 months to 5 years) or permanent exclusion from the Platform. Self-exclusion requests are actioned immediately and cannot be reversed during the exclusion period.

Players who self-exclude from 96phn acknowledge that it is their responsibility to avoid attempting to re-register or access the Platform during the exclusion period. 96phn employs technical measures to enforce exclusions and will close any Account identified as being created by a self-excluded player, voiding all balances in accordance with PAGCOR regulations.

8 Prohibited Conduct

The following conduct is strictly prohibited on the 96phn Platform. Engaging in any of the behaviours listed below may result in immediate Account suspension or permanent closure, forfeiture of Account balance and pending withdrawals, and referral to the relevant Philippine law enforcement or regulatory authorities:

• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Registering or using an Account while under 21 years of age.
• Using automated software, bots, scripts, or any form of artificial intelligence to interact with or exploit the Platform or its games.
• Engaging in any form of collusion, match-fixing, or coordinated play intended to gain an unfair advantage.
• Using exploits, software bugs, glitches, or undisclosed vulnerabilities to gain an advantage in any game.
• Attempting to reverse-engineer, decompile, or disassemble any component of the 96phn Platform or its software.
• Using the Platform to launder money, process illegal transactions, or fund any unlawful activity.
• Engaging in abusive, threatening, discriminatory, or offensive behaviour toward 96phn staff or other users.
• Accessing the Platform using a VPN, proxy, or other circumvention technology to mask your true location or identity.
• Creating multiple Accounts to claim multiple welcome bonuses or circumvent Account restrictions.

9 Intellectual Property

All content on the 96phn Platform — including but not limited to the 96phn brand name, logo, website design, game interfaces, graphics, text, software, audio, and video materials — is the property of 96phn or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, recreational gaming purposes in accordance with these Terms. This licence does not include any right to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the prior written consent of 96phn.

Any unauthorised use of 96phn intellectual property may result in termination of your Account access and may give rise to legal claims under Philippine intellectual property legislation.

10 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, 96phn, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits resulting from technical malfunction, connectivity interruption, or hardware failure on your end.
• Any decision made based on information displayed on the Platform that proves to be inaccurate due to technical error.
• Unauthorised access to your Account resulting from your failure to secure your login credentials.
• Any delays in processing deposits or withdrawals caused by third-party payment providers (including GCash, PayMaya, BPI, BDO, or Metrobank).
• Loss or damage arising from your reliance on any promotional content, game odds, or payout information displayed on the Platform.

96phn's total aggregate liability to you in connection with any claim arising under these Terms shall not exceed the total amount deposited by you into your 96phn Account in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit 96phn's liability for fraud, wilful misconduct, death or personal injury caused by gross negligence, or any other liability that cannot be excluded under Philippine law.

11 Privacy and Data

96phn collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available at 96phn.net/privacy-policy. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

96phn complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Your personal data will only be used for purposes related to the operation of your Account, regulatory compliance (including KYC and AML obligations), and service improvements. 96phn will not sell your personal data to unaffiliated third parties.

You have the right to access, correct, and under certain circumstances request deletion of your personal data held by 96phn. To exercise these rights, contact our Data Privacy Officer at [email protected].

12 Suspension & Termination

You may close your 96phn Account at any time by contacting our support team. Upon voluntary closure, any verified real-money balance remaining in your Account (net of any applicable Bonus Funds that have not met Wagering Requirements) will be refunded to you via your registered payment method within a reasonable processing period.

96phn reserves the right to suspend or permanently close your Account without prior notice where:

• You have breached any provision of these Terms or any associated policy.
• We have reasonable grounds to suspect fraud, money laundering, or other illegal activity.
• Your Account has been flagged by our responsible gaming monitoring systems as showing signs of problem gambling behaviour.
• We are required to do so by a lawful order from PAGCOR or any competent Philippine authority.
• Your Account has been inactive for a period exceeding 12 consecutive months.

Where an Account is closed due to a verified breach of these Terms, 96phn reserves the right to retain the Account balance as a penalty to the extent permitted by applicable Philippine law and PAGCOR regulations.

13 Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict-of-law principles.

Any dispute between you and 96phn that cannot be resolved through our internal complaints process shall be subject to the exclusive jurisdiction of the competent courts of Metro Manila, Philippines. Players are encouraged to first attempt resolution through our customer support team before initiating any formal legal proceedings.

As a PAGCOR-licensed operator, 96phn is also subject to PAGCOR's dispute resolution procedures. Players who remain dissatisfied after exhausting 96phn's internal complaints process may escalate their complaint to PAGCOR in accordance with PAGCOR's published player complaint procedures.

14 Amendments

96phn reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, we will notify registered players via email to the address on file and/or by displaying a prominent notice on the Platform at least 7 days before the changes take effect (or immediately where required by law or PAGCOR direction).

Your continued use of the 96phn Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you should cease using the Platform and contact support to close your Account.

The current version of these Terms, including the effective date, will always be accessible on this page. We recommend that you review these Terms periodically to stay informed of any updates.

15 Contact Information

If you have questions, concerns, or complaints regarding these Terms & Conditions, your Account, or any aspect of the 96phn Platform, please contact our support team:

For data privacy related queries, please address your correspondence specifically to our Data Privacy Officer at the same email address with the subject line "Data Privacy Inquiry."

For responsible gaming support, you may also use the dedicated responsible gaming tools within your Account dashboard or contact support directly for assistance accessing cool-off, deposit limit, or self-exclusion features.